Privacy Policy

Introduction

Ripple Roofing & Construction ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rippleroofs.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Personal Information

When you contact us for estimates, inspections, or services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, home details, roof information
• Service Details: Nature of roofing needs, project preferences, budget information
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent, links clicked
• Device Information: IP address, browser type, device type, operating system
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device (see Cookies section)

How We Use Your Information

We use the information we collect to:

• Provide roofing estimates, inspections, and services
• Communicate with you about your project, appointments, and inquiries
• Process payments and maintain records
• Send service updates, maintenance reminders, and important notifications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent, and you can opt-out anytime)

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, CRM systems, email services)
• Business Partners: Suppliers and manufacturers for warranty registration and product support
• Insurance Companies: When assisting with insurance claims (with your consent)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for website functionality (form submissions, session management)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, page views, time on site)
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (Facebook Pixel, Google Ads)
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies (may affect site functionality)
• Delete all cookies when you close your browser

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer Project Records: Retained for 7-10 years for warranty, legal, and tax purposes
• Quote/Estimate Requests: Retained for 3 years or until you request deletion
• Marketing Communications: Retained until you unsubscribe
• Website Analytics: Aggregated data retained indefinitely (not personally identifiable)
• Payment Information: Processed securely by third parties; we do not store credit card numbers

After the retention period expires, we securely delete or anonymize your personal information.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we collect, use, disclose, or sell
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Opt-Out: Opt-out of the sale of personal information (we do NOT sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@rippleroofs.com or call (512) 763-5277. We will verify your identity and respond within 45 days.

Texas-Specific Privacy Information

As a Texas-based business, we comply with all applicable Texas privacy laws and regulations:

• Texas Business and Commerce Code: We protect consumer information per Chapter 521
• Data Breach Notification: We will notify you promptly of any data breach affecting your information
• Biometric Information: We do not collect or use biometric information
• Local Business: Your data is managed by our Texas-based team in Round Rock, TX

Do Not Track Signals

Some web browsers have "Do Not Track" features that send a signal to websites you visit, requesting that your browsing not be tracked. Our website does not currently respond to Do Not Track signals, as there is no industry standard for how to respond to such signals. However, you can control cookies and tracking through your browser settings as described above.

International Users

Our services are directed to users in the United States, specifically Central Texas. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to the United States.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at info@rippleroofs.com or call (512) 763-5277.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer websites, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: